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Contact Us

Call us on 920005592

How to Register?

It is FREE to register on VIVA mall and it takes a few moments to complete the registration form.

Click on Register

  1. Fill in the Fields: your name, mobile number and your email address.
  2. Click on Finish.
  3. A message will appear saying you have completed the registration successfully.
  4. Then click on the link VIVA mall sent to your email in order to activate your account. Please note that if you do not find the email in the inbox folder it might be in the junk mail.
  5. A message will appear saying your account is active now.

How to Shop?

We have designed the site so you can shop from the largest stores and get what you want with ease and convenience, the products have been classified to categories which will help you to quickly find what you are looking for.

Search For Products

  1. Write the product's name or part of it in the search space on the top.
  2. Select the products.
  3. All products match your key words will appear.
  4. Select the wanted product.
  5. Purchase from a selected store.
  6. Select stores.
  7. Select a store.
  8. Choose the products.

Offers

  1. Click on Offers.
  2. Browse the available offers.
  3. Choose the preferred products.

How to Purchase?

Once you have decide what products you want to buy, purchasing process is easy and simple.

  1. Select the product.
  2. Add the product to Shopping Cart.
  3. Go to Shopping Cart.
  4. Click on Check Out.
  5. Click on Confirmation.
  6. Click on Next.
  7. Select the payment method.
  8. Click on Check Out.
  9. Click on OK.
  10. Your order details will appear.
  11. Click on Finish.
  12. You will receive an email with your order details.

How to make your Payment?

We have provided four payment methods that enable you to pay your purchases with ease and security.

I.  Personal payment account It is through your bank account to submit a payment account and then transfer a certain amount from your bank account to a payment account and proceed with the payment process You must add the user name payment that was created

II. Saddad offline or post offices, which in turn receives a message with a uniform payment code 021 and then includes the transaction number and invoice and when you go to the nearest post office that gives the code and then pay in cash and finally begins processing the order to get you to the shipping address specified according to your request

III. Wallet This method allows you to pay from your wallet as a refund of a certain amount of money, for example an order has been canceled through you or shipped through coupon cards provided by the site

IV. Payment by credit card through your bank card If you are a MasterCard or Visa Card you can pay to buy your need from the site

Buying for a Relative or a Friend

Now through VIVA mall you can buy and send gifts to whom you love.

  1. Select the product.
  2. Add the product to Shopping Cart.
  3. Go to Shopping Cart.
  4. Click on Check Out.
  5. Select Another Address.
  6. Select the city.
  7. Fill in the address details for the new destination.
  8. Click on Check Out.
  9. Click on Confirmation.
  10. Click on Next.
  11. Select the payment method.
  12. Click on Check Out.
  13. Click on OK.
  14. Your order details will appear.
  15. Click on Finish.
  16. You will receive an email with your order details.

Cancellation and Refund

Do not worry, you can cancel your purchase at any time as you can replace it with another product.

Cancellation before Shipping

  1. Login into your account.
  2. Select Track Orders.
  3. Select cancel an order.

Cancellation after Shipping

  1. Login into your account.
  2. Select Track Orders.
  3. Select cancel an order.
  4. Only the shipping charges will be deducted.

Refund after Delivery

  1. The receipt of the order is the end of the transaction.
  2. Orders can be refund according to the terms and conditions of the store.

My Account

You are free to edit your details as you can follow your orders and suggestions through My Account.

  1. Change the password / enables you to change your password as you want.
  2. Track Order/ enables you to follow your orders and to cancel your orders.
  3. Edit Profile/ enables you to edit some of your details.
  4. View Feedback/ enables you to follow your suggestion and your complaints that you have sent to the website through Contact Us.
  5. Wish List/ displays the products you have placed them under Wish List and any updates about them.

How to join as a store?

If you want to join the largest and strongest electronic market in Lebanon, just Contact Us.

To join VIVA mall as a store contact us through Store Enrollment or give us a call on: 920005590

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