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FAQ

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Is it possible to purchase more than one product from more than one dealer at the same time?
Yes, you can purchase more than one product from more than one dealer in the same order.
How the shipping cost are calculated?
The shipping cost is depending on the shipping company, all companies are listed in the interface. Price can depend on number of the products or the weight or the city of the customer.
Can I purchase for a friend or a relative?
Yes you can purchase for others, just select another address and provide VIVA mall with the address of the specified person who will receive the shipment.
Are the listed products have been used?
All the listed products are not used, and they are considered as the latest in the markets.
Do I need to come to VIVA mall office to pick up my purchases?
No, Our specialized team will transfer and deliver all your purchases to the address specified by you in VIVA mall.
Can I cancel a purchase?
Yes, you can cancel the purchase process at any time unless you have received it.
Are there discounts on VIVA mall?
We have taken into account that the products prices on VIVA mall are affordable to everyone and there are special offers by the stores on some products and they are always updated, it can be accessed through Offers.
How can I track my order?
Each process on your order from the moment of purchase until it is delivered to you can be viewed through Track Orders in My Account.
How can I join you as a store?
Just contact us and our specialized team will contact you and complete the process of joining you to our stores list.